Frequently Asked
Questions

Mudmonkeystudio is a handcrafted pottery studio based in Jaipur, India. We create unique, handmade ceramic pieces and also offer pottery workshops for beginners and experienced potters alike.

61, Kissan Marg, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan 302015, India.

You can reach us via email at mudmonkeystudio@gmail.com or message us on Instagram @mudmonkey.studio. We typically respond within 24 hours.

Yes! Every piece is handcrafted in our Jaipur studio. Since each item is made by hand, slight variations in shape, size, and glaze are natural and make every piece one of a kind.

All our functional pottery (mugs, bowls, plates) is made with food-safe glazes and is microwave-safe. However, we recommend hand-washing to preserve the finish. Decorative pieces are not intended for food use.

Hand-wash with mild soap and water for best results. Avoid sudden temperature changes (e.g., placing a cold piece directly into a hot oven). While our pieces are sturdy, they are ceramic and can chip or crack if dropped.

Yes, we ship all over India. Shipping is free on all orders. Please allow 5-10 business days for your piece to be prepared and 7-10 business days for delivery.

We currently ship only within India. International shipping may be available in the future — follow us on Instagram @mudmonkey.studio for updates.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund. We do not accept returns or exchanges for change of mind, as each piece is handmade to order.

We accept all major credit and debit cards, UPI, and net banking through our secure Stripe payment gateway.

We love custom work! Please reach out to us at mudmonkeystudio@gmail.com with your idea, and we will let you know if we can bring it to life. Custom orders may take additional time.

Not at all! Our workshops are designed for all skill levels, from complete beginners to those with some experience. Our instructors will guide you through every step.

Wear comfortable clothes that you don't mind getting a little dirty. Clay can be messy! We provide aprons, but splashes happen. Avoid loose sleeves and dangling jewellery.

Pottery needs to be dried, bisque-fired, glazed, and glaze-fired — a process that takes about 2-3 weeks. We will notify you when your piece is ready for pickup or shipping.

Workshop bookings are non-refundable. However, if you contact us at least 48 hours before the session, we will try our best to reschedule you to another available date.

Yes, all materials (clay, glazes, tools) and firing costs are included in the workshop fee. You just need to show up!